Refund and Payment Policy (Last Updated on May 1st 2023)
PLEASE READ IT CAREFULLY BEFORE MAKING A PAYMENT AS IT DETERMINES YOUR RIGHTS
WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS.
Expatlang strives to ensure a clear understanding of financial relations between students and teachers with respect to the services we provide. This policy applies to all services and features made available through the Website and any related application owned by Expatlang.
Cancellation of a session
Canceling or postponing a session without any fees is only possible up to 24h before your scheduled lesson time. Any request to cancel or postpone a session shorter than 24h beforehand can under no circumstances be refunded and the session is due.
Any session that’s completed is excluded from the legal 14-day right of withdrawal and can under no circumstances be refunded.
When purchasing a package, once the first hour is completed, the remaining hours are automatically excluded from the 14-day right of withdrawal and can under no circumstances be refunded.
We reserve the right for every teacher to charge the cost of the lesson that is cancelled less than 24 hours before its due time, without possibility of this amount being refunded to the student.
You can cancel/reschedule lessons by contacting us at finance@expatlang.com. You will be asked to provide a reason for cancellation which, in most cases, will be forwarded to your teachers.
Refund Procedure
You are required to send your refund request at finance@expatlang.com.
The refund decision shall be made up to 30 calendar days. To the fullest extent permitted by law, any refunds at any time are at our sole discretion only.
Expired balance of a learning pack
In the course of 180 (one hundred and eighty) days following the payment, your remaining balance will be considered as expired and will be irreversibly lost and nonrefundable (for 10h and 20h packs). For a 30h pack, the balance expires after 250 days,
Payment Services
We use third party payment services to bill you through an online account payment.
Correspondingly all transactions are secured as our partners-payment providers use SSL
encryption protection. All payment information is stored encrypted and securely by Stripe. For more information about their security conditions, please visit Stripe website : https://stripe.com/docs/security.
We do not store your payment information on our servers.
Data provided by you
Expatlang does not collect, store or otherwise process your billing information.
You agree that Expatlang will not be responsible for any failures of the third party to adequately protect such information. The processing of payments will be subject to the terms, conditions and privacy policies of our partners-payment providers in addition to this policy.
You acknowledge that we may change our partners-payment providers and require them to
transfer your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.
Payments and Taxes
Available payment methods through our Services are:
- Visa/Mastercard
- Stripe
- PayPal
All payments shall be made through the Services.
Teachers, students and parents will be liable for all transaction fees on the services related to the delivery and consumption of services through our Website. Parties are responsible for paying all fees and applicable taxes associated with delivery and consumption of services through our Website, as well as for using the tools with a valid payment method.
Full-access to podcast resources
By selecting our full-access offer, you agree to use Services that involve an initial fee. The applicable fees for services, transaction fees, taxes and additional fees related to the purchase of the aforementioned Services is your sole responsibility and Expatlang can’t be held responsible for the payment of such fees.
To access Expatlang’s Full-Access offer you need to pay an access fee. This access fee grants access to all learning resources for Expatlang’s pocast – Understand Native French 26 conversations for an unlimited duration.
By subscribing to the Full-Access offer, you hereby acknowledge that you are aware and entitled to communicate payment details to our payment solution provider (STRIPE/PayPal). Furthermore, you are entitled to pay Expatlang’s Services by credit card, PayPal debit card, PayPal account details, or any other accepted means of payment on the date of the purchase. You authorise Expatlang to charge your credit/debit card to the above mentioned access fees as of the registration.
Any questions or requests prior to subscription can be mailed to finance@expatlang.com.
FREE TRIAL
Expatlang doesn’t offer any free trial for its services. However a full sample of Expatlang’s podcast resources is available with the Freemium subscription.
CANCELLATION
Subscription Services
Any subscription to Expatlang’s full-access service is non-refundable.
Any malfunction or temporary inaccessibility to resources will always be solved and cannot lead to any refund under any circumstances. For any technical issue or questions concerning general use of the website, please send a message to support@expatlang.com.
Other
Expatlang is not a bank or any type of a financial institution, we do not provide any financial services or advice. Any payments made via our website are made solely for the purpose of
consumption and delivery of educational services between students and teachers. Such payments may not be made and used for any fraudulent, criminal or illegal activity as defined by the law.
Language
This agreement was originally written in English (US). To the extent any translated version of this agreement conflicts with the English version, the English version controls.