Refund and Payment Policy

(Last Updated on 15 November 2020)




Expatlang strives to ensure a clear understanding of financial relations between students and teachers with respect to the services we provide. This policy applies to all services and features made available through the Website and any related application owned by Expatlang.

Cancellation of a session

Canceling or postponing a session without any fees is only possible up to 24h before your scheduled lesson time. Any request to cancel or postpone a session shorter than 24h beforehand can under no circumstances be refunded and the session is due.  


Any session that’s completed is excluded from the legal 14-day right of withdrawal and can under no circumstances be refunded.


We reserve the right for every teacher to charge the cost of the lesson that is cancelled less than 24 hours before its due time, without possibility of this amount being refunded to the student.

You can cancel/reschedule lessons by contacting us at You will be asked to provide a reason for cancellation which, in most cases, will be forwarded to your teachers.


Refund Procedure

You are required to send your refund request at

The refund decision shall be made up to 30 calendar days. To the fullest extent permitted by law, any refunds at any time are at our sole discretion only.


Expired balance of a learning pack

In the course of 180 (one hundred and eighty) days following the payment, your remaining balance will be considered as expired and will be irreversibly lost and nonrefundable.


Payment Services

We use third party payment services to bill you through an online account payment.

Correspondingly all transactions are secured as our partners-payment providers use SSL

encryption protection. All payment information is stored encrypted and securely by Stripe. For more information about their security conditions, please visit Stripe website :

We do not store your payment information on our servers.


Data provided by you

Expatlang does not collect, store or otherwise process your billing information.

You agree that Expatlang will not be responsible for any failures of the third party to adequately protect such information. The processing of payments will be subject to the terms, conditions and privacy policies of our partners-payment providers in addition to this policy.

You acknowledge that we may change our partners-payment providers and require them to

transfer your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.


Payments and Taxes

Available payment methods through our Services are: 

  • Visa/Mastercard
  • Stripe

All payments shall be made through the Services. Upon receiving payment from a student (or a parent on a student’s behalf). 

Teachers, students and parents will be liable for all transaction fees on the services related to the delivery and consumption of services through our Website. Parties are responsible for paying all fees and applicable taxes associated with delivery and consumption of services through our Website, as well as for using the tools with a valid payment method. 



Expatlang is not a bank or any type of a financial institution, we do not provide any financial

services or advice. Any payments made via our website are made solely for the purpose of

consumption and delivery of educational services between students and teachers. Such payments may not be made and used for any fraudulent, criminal or illegal activity as defined by the law.



This agreement was originally written in English (US). To the extent any translated version of this agreement conflicts with the English version, the English version controls.