Refund and Payment Policy (Last Updated on 01 December 2021)
PLEASE READ IT CAREFULLY BEFORE MAKING A PAYMENT AS IT DETERMINES YOUR RIGHTS
WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS.
Expatlang strives to ensure a clear understanding of financial relations between students and teachers with respect to the services we provide. This policy applies to all services and features made available through the Website and any related application owned by Expatlang.
Cancellation of a session
Canceling or postponing a session without any fees is only possible up to 24h before your scheduled lesson time. Any request to cancel or postpone a session shorter than 24h beforehand can under no circumstances be refunded and the session is due.
Any session that’s completed is excluded from the legal 14-day right of withdrawal and can under no circumstances be refunded.
We reserve the right for every teacher to charge the cost of the lesson that is cancelled less than 24 hours before its due time, without possibility of this amount being refunded to the student.
You can cancel/reschedule lessons by contacting us at firstname.lastname@example.org. You will be asked to provide a reason for cancellation which, in most cases, will be forwarded to your teachers.
You are required to send your refund request at email@example.com.
The refund decision shall be made up to 30 calendar days. To the fullest extent permitted by law, any refunds at any time are at our sole discretion only.
Expired balance of a learning pack
In the course of 180 (one hundred and eighty) days following the payment, your remaining balance will be considered as expired and will be irreversibly lost and nonrefundable.
We use third party payment services to bill you through an online account payment.
Correspondingly all transactions are secured as our partners-payment providers use SSL
encryption protection. All payment information is stored encrypted and securely by Stripe. For more information about their security conditions, please visit Stripe website : https://stripe.com/docs/security.
We do not store your payment information on our servers.
Data provided by you
Expatlang does not collect, store or otherwise process your billing information.
You agree that Expatlang will not be responsible for any failures of the third party to adequately protect such information. The processing of payments will be subject to the terms, conditions and privacy policies of our partners-payment providers in addition to this policy.
You acknowledge that we may change our partners-payment providers and require them to
transfer your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.
Payments and Taxes
Available payment methods through our Services are:
All payments shall be made through the Services. Upon receiving payment from a student (or a parent on a student’s behalf).
Teachers, students and parents will be liable for all transaction fees on the services related to the delivery and consumption of services through our Website. Parties are responsible for paying all fees and applicable taxes associated with delivery and consumption of services through our Website, as well as for using the tools with a valid payment method.
By selecting our Premium Membership offer, you agree to use Services that involve the payment of a monthly fee. The applicable fees for services, transaction fees, taxes and additional fees related to the purchase of the aforementioned Services is your sole responsibility and Expatlang can’t be held responsible for the payment of such fees.
To access Expatlang’s Premium Membership Services you need to pay an access fee. This access fee grants access to the Premium Membership Services for the duration of one month (30 days as of date of Premium Membership subscription). Unless advised otherwise by you, your subscription will be automatically renewed at the end of each month, and your credit card will be charged at the applicable rate.
By subscribing to the Premium Membership Services, you hereby acknowledge that you are aware and entitled to communicate payment details to our payment solution provider (STRIPE). Furthermore, you are entitled to pay Expatlang’s Services by credit card, PayPal debit card, PayPal account details, or any other accepted means of payment on the date of the purchase. You authorise Expatlang to charge your credit/debit card on a monthly basis to the above mentioned access fees as of the registration.
Any major change in the scope of the Services, including any increase of the monthly fee will be notified to you 30 days prior to subscription renewal by email, sent to the email you communicated to Expatlang, when creating your Premium Membership account, thus having the possibility to decline the new conditions of the Services by email (at firstname.lastname@example.org). Otherwise, your subscription will be automatically renewed at the end of the following month with the new Services conditions on a monthly basis. Should you decline the new conditions, your Premium Membership account will be downgraded to a Freemium account and access to Premium Membership Services will be restricted.
Expatlang doesn’t offer any free trial for its services. However a full sample of premium content is available with the Freemium account.
Any subscription to Expatlang’s Premium membership services is non-refundable. Your Premium services notification can be cancelled at any time by sending an email to email@example.com. Cancellation will apply at the end of the monthly period. For any questions related to the Premium Services content or general use of the website, please send a message to firstname.lastname@example.org.
Expatlang is not a bank or any type of a financial institution, we do not provide any financial
services or advice. Any payments made via our website are made solely for the purpose of
consumption and delivery of educational services between students and teachers. Such payments may not be made and used for any fraudulent, criminal or illegal activity as defined by the law.
This agreement was originally written in English (US). To the extent any translated version of this agreement conflicts with the English version, the English version controls.